Last Updated: June 7, 2026
1. General Policy
Hosting services consume infrastructure resources immediately upon activation.
As a result, AlponHost generally does not provide refunds except where required by applicable law.
2. Technical Issues
If a service is substantially affected by a fault caused directly by AlponHost and cannot be reasonably resolved, we may, at our sole discretion:
- Issue account credit.
- Provide a partial refund.
- Extend the affected service period.
3. Non-Refundable Situations
Refunds will not be provided for:
- Customer misconfiguration.
- Violations of our Terms of Service.
- Service suspensions resulting from policy violations.
- Change of mind after service activation.
- Failure to use the purchased service.
4. Duplicate Payments
Accidental duplicate payments may be refunded or credited to the customer’s account.
5. Chargebacks
Customers are encouraged to contact support before initiating a chargeback.
Fraudulent or abusive chargebacks may result in immediate account suspension or termination.
6. Consumer Rights
Nothing in this Refund Policy limits any rights granted under applicable consumer protection laws.
7. Contact Information
Email: [email protected]