Get in Touch
Whether you're setting up your first server or troubleshooting a plugin conflict at 2am, our team is reachable through live chat, email, or Discord. Below you'll find every way to reach us, plus answers to the questions we hear most often.
Frequently Asked Questions
How fast do you respond to support requests?
Live chat is monitored throughout the day for quick questions. For anything that needs deeper investigation, we typically get back to you within a few hours over email or Discord.
I can't access my Pterodactyl panel \u2014 who do I contact?
Reach out via live chat or email with your account email and server name, and we will help you regain access or reset your credentials.
Do you offer refunds?
Yes, refund requests are handled case by case according to our Refund Policy. Reach out to support and we will walk you through it.
Can I talk to someone before ordering a plan?
Of course. Drop into our Discord or start a live chat, and we will help you figure out which plan fits your player count and modpack before you commit to anything.